Knowledge Base

Cancellation options are available from the management page for an existing entry in your account.

1. Log in and open Services.
2. Open the entry you want to cancel and select Cancel Options.
3. Review the available choices. If offered, At End of Term schedules cancellation for the displayed date; Immediately takes effect now.
4. Read any charge or confirmation message, provide the required details and save only when you are ready.
5. Check that the management page shows the expected cancellation status or date.

Before confirming

Make sure you have selected the correct entry and cancellation date. Removing a saved card or switching off automatic payments does not itself request cancellation.

If the option is missing, or you need to discuss an outstanding invoice, contact support. A cancellation request is not a confirmation of a refund; ask support about any billing question separately.