Knowledge Base
Paying an outstanding invoice
Pay through the invoice in your client account so that the payment can be linked to the correct balance.
- Log in and open Invoices.
- Choose the outstanding invoice and review the amount still due.
- Select the available payment option and follow the checkout instructions.
- Complete any verification requested by your bank.
- Return to the invoice and check that the payment has been applied.
Before paying again
If you already attempted a payment, check the invoice and any confirmation message first. A bank notification alone does not confirm that the invoice has been settled.
If a payment appears on your bank account but the invoice remains unpaid, contact support with the invoice number, payment date, amount and any transaction reference. Do not send full card details.