Knowledge Base
What to do if a card payment fails
A declined or interrupted card payment may need a detail corrected or approval from your bank.
- Read the message on the payment page.
- Check the card number, expiry date, security code and billing address entered.
- Complete any bank verification prompt without closing the payment page early.
- Check with your bank if the payment continues to be declined.
If the page timed out
Check the invoice in your account before trying again. Avoid repeated attempts if you are unsure whether the first payment completed.
When to contact support
If you are still unable to pay, include the invoice number, approximate time of the attempt and the error message. If there is a pending bank entry, mention it so the payment can be checked.
Never send your full card number, security code or banking verification code in a ticket.