Knowledge Base
Not receiving account or order emails
If an expected account, order or invoice email has not arrived, work through these checks.
- Check your junk, spam and other filtered folders.
- Search your mailbox for Deanno Hosting and the relevant invoice or order reference.
- Check that your mailbox is not full and that no mail rule is moving or deleting the message.
- If you can sign in, review the email address in your account details for typing errors.
Check the portal as well
Log in to review your invoices and account status directly. You do not need to wait for an email to see an invoice already listed in the portal.
If the message is still missing, contact support with the type of email you expected and roughly when you requested it. Never include your password or a verification code.