Knowledge Base
Getting help with an account or order
Use a support ticket when you need help with account access, an order or a billing question.
- Sign in if you can, then open Support.
- Start a ticket and choose the most relevant department available.
- Use a clear subject, such as Invoice query — invoice 1234.
- Explain what you were trying to do, what happened and any error message shown.
Useful details to include
- Your order or invoice reference, where relevant.
- The approximate date and time of the issue.
- A screenshot with any sensitive information hidden.
Reply to the same ticket for updates about the same issue so that the conversation stays together. Never send passwords, one-time codes, full card numbers or card security codes.