Knowledge Base
Checking what happened after checkout
After checkout, use your client account to check the order and its related invoice.
- Log in using the account used at checkout.
- Review the entries on your dashboard and under Services.
- Open Invoices and check whether there is an outstanding amount.
- Check your account email for confirmation or any request for further information.
If an order is pending
A completed payment and an active order are separate stages. Use the status shown in your account rather than assuming that a bank notification means every stage is complete.
If you cannot find the order
Confirm that you are signed in to the correct account. If you are still unsure, contact support with the checkout date and any reference you received. Check this before submitting another order or payment.